Frequently Asked Questions

General Conference Questions:
  • Who should attend the Users Conference from my agency?
    + Show Answer
    The Users Conference has a lot to offer various constituents within your agency, most commonly the following titles and title-types attend: Owner, President, CXO-titles, Administrator, Clinical, Financial, Operations and IT Supervisors and Directors, Staff responsible for PointCare and Field Staff, Staff responsible for analytics and data analysis.
  • How many people should attend? Is there a limit?
    + Show Answer
    There is no limit to the number of attendees you can bring from your agency. We encourage you to bring a cross-section of disciplines to get the full benefit of the conference.
  • What day/time should I plan on arriving in Dallas for the conference? When will the conference “officially” begin?
    + Show Answer
    The Users Conference officially begins on Wednesday with the Opening/Welcome Session beginning at 1:00 Central Time. We encourage everyone to make plans to be there in time to settle in to the hotel and check in to the conference before the Opening Session.
  • What day/time should I plan on leaving Dallas? When will the conference “officially” end?
    + Show Answer
    The Users Conference officially ends on Friday around Noon Central Time. All sessions will be wrapped up by this time and should afford you plenty of time to make a flight out that afternoon.
  • Who attends the Users Conference from Homecare Homebase?
    + Show Answer
    Several groups from Homecare Homebase attend, teach and participate in the Users Conference including: The Executive Team, Product Management, Marketing, Customer Support, Implementation and various other staff as appropriate.
  • What types of “partners” attend the Users Conference?
    + Show Answer
    The HCHB Users Conference has continued to draw more and more partners to our Thursday Partner Forum and other Partner-sponsored events and activities. Partner types include wireless carriers, handset and hardware manufacturers, supply vendors, telehealth and telephony vendors, IT service suppliers and vendors, data and benchmarking groups, pharmacy vendors, consulting groups, and many others. We expect the list to continue to grow.
  • What is the deadline to register to attend the conference?
    + Show Answer
    The deadline to register for the conference through the website is June 1, 2017. After that time registrants will need to contact the HCHB Users Conference Team for registration or registration changes.

    The deadline to book a room through our room block at The Westin Hotel is May 22, 2017. After this time a room will have to be booked on an “available” basis at the going market rate. We also encourage all customers to register early to ensure a seat in the break-out sessions that have limited seating.
  • If I have special needs how can I communication those needs to the Users Conference Planning Team?
    + Show Answer
    On the registration from on the website there is a section for Special Needs and Dietary Requirements. Please feel free to share any information you’d like us to know to make your experience better at the HCHB Users Conference.
  • What is the “The Customer Experience” Room? How can I make an appointment?
    + Show Answer
    The “Customer Experience” Room is an open forum that allows customers to access HCHB Customer Support, Implementation and Product Management staff in an informal and intimate setting. The room is open during the duration of the event and we encourage you to stop by and make an appointment with the staff in the room to discuss any ideas, issues, tickets, or help items that you may have. This is a great time to get some nagging questions answered.
  • Is internet access available during the conference?
    + Show Answer
    The hotel does provide wireless access is various locations within the common areas of the hotel. There is no wireless access in the actual session rooms.
  • What materials do I need to bring with me during the conference?
    + Show Answer
    There are typically no required materials needed during the conference. You will be able to access all of the information you need via the HCHB Users Conference App right from your smart phone! For those that do not have a smart phone a paper copy of your registration can be printed at the registration desk, just ask upon check in. Please also feel free to bring your laptop to sessions if you’d like to take notes, but please note wireless internet access is not available in the classrooms.

    If there is a requirement for a session you will be notified well in advance of that session as to what you may need to bring by the conference staff.
  • What is the dress code during the conference?
    + Show Answer
    Business Casual, though we encourage you to check the weather before you make the trip to the Users Conference. The weather in June in Dallas can be warm, and while the hotel will be nice and cool, you may want to consider layers for any time spent outside.
Registration Questions:
  • Why do I have to choose my agency name from the drop-down box on the registration form?
    + Show Answer
    This mechanism allows for a common “Agency Name” to be used across all registrants from the same location and allows the site to track registrations by agency so we can ensure the discounts are applied to all additional attendees.
  • Why do I have to register each attendee separately?
    + Show Answer
    In order to choose break-out sessions for each attendee they must be registered individually.
  • Why won’t the site let me enter the same primary email address for more than one attendee?
    + Show Answer
    The site uses the primary email address as the unique ID for each registrant. If you need to copy an additional person on the emails generated for a particular registrant you can include the additional email in the Registration Form as the Assistant's Email Address. You can use the same Assistant's Email Address as many times as you like. 
  • How do I know my registration was successful?
    + Show Answer
    You will see a Confirmation Page on the website when your Registration is complete and you will also receive a Confirmation email to the Primary Email Address and Assistant's Email Address (if applicable) that was entered on the Registration Form.
  • How is my registration information saved in the system? How do I access my information at a later date?
    + Show Answer
    You can access your registration at any time by using either of the Confirmation Emails that were sent to you upon registering on the site. Both emails have direct links to your registration and a unique PIN Number that is assigned to your registration. You’ll be promoted to enter your email address and PIN and can then proceed with making changes.
Payment Questions:
  • What does the Users Conference Fee Include?
    + Show Answer
    Fees include all conference sessions and materials, conference events and event transportation, and all meals, snacks and beverages. Travel costs such as airfare, hotel/lodging and transportation to/from the Users Conference is not included and is should be arranged by each individual.
  • What are the payment options for registering for the conference?
    + Show Answer
    There are three payment options for the Users Conference – (1) You can choose to pay during your registration via credit card, we now accept MasterCard, Visa and American Express; (2) You can chose to send a check directly to HCHB to the attention of The 2017 Users Conference; or (3) You can choose to have HCHB send you an invoice to be paid by your Accounting Department.
  • Who do I send my check to if I choose the “CHECK” option? When is my check due?
    + Show Answer
    Your check should be sent to the following address before the start of the Users Conference:

    Homecare Homebase
    ATTN: 2017 Users Conference
    6688 N Central Expressway, Ste. 800
    Dallas, TX 75206

  • If I choose the “CREDIT CARD” option, when will the payment be processed against my credit card?
    + Show Answer
    The credit card will be charged once you hit “Submit” and your registration is complete.
  • When will I receive my invoice for the “INVOICE” option? When is my payment due?
    + Show Answer
    Invoices are sent from the HCHB Accounting Department every two weeks, so based on when your registration is completed you will be in the current billing cycle or the next. Payment is due according to standard terms. 
Break-Out Session Questions:
  • Is there a deadline for registering for the break-out sessions?
    + Show Answer
    The deadline to register for the Users Conference through the registration website is June 1st. After that time you will contact the HCHB Users Conference Team for help with registration. Please note it’s best to register early as many of the break-out sessions do fill up. We encourage everyone to register early to guarantee your spot.
  • Do I need to register for general sessions, keynote speakers and other planned events?
    + Show Answer
    No, these types of sessions and events are planned for everyone to attend.
  • How is the capacity for sessions determined?
    + Show Answer
    Capacity is determined on a variety of factors including the capacity of the room and the need for the group to be restricted to facilitate discussions or group participation.
  • What happens if a session I want to attend is “FULL”?
    + Show Answer
    If a break-out session is “FULL” on the registration site, you will have the option to be added to the wait list. We make make every attempt to get everyone off of the wait list, but it is not always possible due to room size constraints or session size constraints as outlined by the session teachers. 
  • If I am on a “wait list” how will I know if I am able to attend the session or not
    + Show Answer
    All “wait list” attendees will be notified prior to the event if they have been moved into a particular session or if that session will not be able to accommodate the wait listed attendees.
  • How do I know my break-out session registration was successful?
    + Show Answer
    When you complete your break-out session registration and hit “submit” you will get a Confirmation via the website and via email as to the successful registration of your sessions. 
  • How is my break-out session registration information saved in the system? How do I access my break-out session information at a later date?
    + Show Answer
    You can access your registration at any time by using either of the Confirmation Emails that were sent to you upon registering on the site. Both emails have direct links to your registration.
  • Can I change sessions once I am already registered?
    + Show Answer
    Yes. You can go into the Confirmation Email that was sent to you after your initial registration at any time and make changes to your registration or break-out sessions. A new Confirmation Email will be sent once changes are submitted.
Hotel & Travel Questions:
  • What is the deadline to book a hotel room at the hotel?
    + Show Answer
    May 22nd, 2017
  • What happens if I book my hotel room “after” the deadline?
    + Show Answer
    Rooms booked after the deadline are accommodated on a first-come, first-serve basis and are available at the going market rate for rooms, they are not guaranteed at the conference rate.
  • Can I book my room online without going through the HCHB Users Conference Web Site?
    + Show Answer
    Yes, simply go to the hotel booking link at Book your hotel room
  • Can I book my room by calling the hotel?
    + Show Answer
    Yes, please feel free to call the hotel directly at (972) 934-9494 and let them know you are attending the Homecare Homebase Users Conference so they give you the conference rate of $185.
  • What other hotels are located in the area if I choose to not stay at the conference hotel?
    + Show Answer
    At this time HCHB has not made arrangements with any other hotels for room blocks. If you prefer to stay at a different location the best way to see your options is to go to visit your favorite travel website and look for hotels in North Dallas or the area known as the Galleria Area.
  • What airport options are available to get to the Users Conference?
    + Show Answer
    DFW International Airport or Love Field are both good options for accessing North Dallas. DFW is about a 20-30 minute cab ride, depending on traffic, and Love Field is about 10-15 minutes up the tollway.
  • Is there a shuttle from the airport to the hotel?
    + Show Answer
    Unfortunately the hotel does not offer an airport shuttle at this time. 
  • What other transportation options are available?
    + Show Answer
    You can certainly take a Taxi from the airport to the hotel, use a rental car, or use the shuttle service that both of local airports provide called “Super Shuttle,” we do recommend that you arrange for shuttle service prior to your arrival.
Evening Events Questions:
  • Are the evening events mandatory?
    + Show Answer
    No, but we encourage everyone to come – they are often the most “talked about” experiences at the Users Conference! 
  • How is transportation provided to evening events?
    + Show Answer
    If events are not within a reasonable walking distance, shuttle bus transportation will be provided to and from the event.
  • If I want to come back to the hotel early from an event is there transportation for that?
    + Show Answer
    We do make arrangements with our shuttle bus providers to send one bus back a little earlier than the rest. If you have a need or desire to return to the hotel early please let the HCHB staff on hand know so we can accommodate your request. 
  • If I want to come back after later than the end of an event is there transportation for that?
    + Show Answer
    We do make arrangement with our shuttle bus providers to send one bus back a little later than the rest. If you miss this bus, or decide to stay past the time this bus leaves you will be responsible for your own transportation back to the hotel.
  • Can I bring a guest, who is not registered for the conference, to the evening events?
    + Show Answer
    Additional friends and family can attend the evening events with you for a fee of $50 per each/per event. This can be included as part of your registration. When you register you will see a listing for the events as well, simply choose the event and select "additional attendees" as needed. This will include the additional fees as part of your overall registration.
  • If I have special dietary requirements or meal requirements how can I communicate that information?
    + Show Answer
    On the registration from on the website there is a section for Special Needs and Dietary Requirements. Please feel free to share any information you’d like us to know to make your experience better at the HCHB Users Conference.
  • If I have special needs regarding transportation how can I communicate that information?
    + Show Answer
    On the registration from on the website there is a section for Special Needs and Dietary Requirements. Please feel free to share any information you’d like us to know to make your experience better at the HCHB Users Conference.
  • What is the dress code for the evening events?
    + Show Answer
    Casual for both events.
  • How can we find out more information about the evening events?
    + Show Answer
    Information regarding the evening events can be found on the registration web site in the Resources Section.
Proud sponsor of the
2017 HCHB Users Conference